Bookings, Deposits and Payments

Booking Deposits

• To secure your appointment, a non-refundable booking deposit (minimum £20) is required.

• The deposit may vary depending on factors such as parts cost, high-demand time slots, job complexity, or travel distance beyond 10 miles from Aldershot.

• This deposit will be deducted from your final bill once the work is completed.

• In some cases, an additional deposit may be required for parts, particularly for special orders or high-value components.

• A booking is not confirmed until the deposit payment has cleared and written confirmation has been sent by RDC Motors.

• Deposits protect our time and scheduling commitments, and ensure fairness for all customers.

• By paying the deposit, you confirm that you have read, understood and agree to RDC Motors’ full Terms & Conditions.

Diagnostic Fees

• The booking deposit applies to diagnostic appointments.

• The remaining balance for diagnostics is payable in full at the end of the diagnostic appointment, whether you decide to proceed with the recommended repairs or not.

• If you decide to proceed with the recommended repairs, the full diagnostic fee will be deducted from the repairs invoice.

• Diagnostic fees cover technician’s time and expertise in identifying potential faults and issues.

Payments and Invoicing

• Payment for work is due upon completion before the vehicle is handed over, unless the final cost needs to be calculated or additional items are pending invoice. In such cases, payment must be made within one day of the invoice date.

• We accept all major UK debit and credit cards (a small processing fee applies), bank transfer, or cash payments.

• Late payments may be subject to an administrative fee.

Quotations and Labour Charges

• All quoted service prices include labour, parts and travel.

• We will always aim to provide a clear estimate of the time and cost involved before starting any work.

• If a job is likely to take longer than expected, we will inform you as soon as possible so you can decide whether to proceed.

• All quotes are estimates only and the final cost may vary depending on the parts required or time taken.

• Labour charges will always reflect the actual time taken to complete the work.

• If labour has been carried out but does not fully resolve the issue, the labour charge for work undertaken will still apply.

• We will return to continue the work if required, and may reduce additional costs at our discretion.

• Our prices may change from time to time; any adjustments will be communicated before new work begins.

• All quotes are valid for 14 days unless otherwise stated.

Parts, Materials and Ordering

Parts Supplied by RDC Motors

• We source quality parts through trusted suppliers to ensure reliability and warranty coverage.

• Where parts are ordered through our suppliers, full payment for those parts may be required before we proceed with the job.

• Where parts are ordered on the customer’s behalf, RDC Motors will act as an intermediary between the customer and supplier.

• Warranty applies only to parts supplied and fitted by RDC Motors.

• Parts sourced through our suppliers are covered by the manufacturer’s warranty under their specific terms.

• If warranty work is required, the vehicle must be made available for inspection and repair by RDC Motors.

• Any delays in parts delivery are beyond our control, and appointments may need to be rescheduled accordingly.

Customer Supplied Parts

• If you choose to supply your own parts, please note the following:

• We cannot accept responsibility if the part is faulty, incorrect, or does not resolve the issue.

• Labour charges will still apply for the time spent fitting customer-supplied parts.

• Labour time (and therefore cost) may increase if incorrect parts cause additional work or delays.

• Additional fees may be charged if an appointment has to be rescheduled due to incorrect parts.

• No warranty is provided on customer-supplied parts.

Special Orders & Returns

• Some special-order parts may be non-refundable once ordered. We will advise you if this applies.

• Special-order or electrical components may be non-returnable once fitted.

Workmanship Guarantee

• All labour carried out by RDC Motors is covered by a three-month workmanship guarantee from the date of completion.

• This guarantee applies to our labour only and does not cover normal wear and tear, unrelated issues, or damage caused after the repair; parts are covered separately under the manufacturer's warranty where applicable (see “Warranty on Parts” for further information)

• If you experience a problem following our visit, please get in touch promptly so we can inspect and resolve it as fairly and efficiently as possible.

Faults & Diagnostics

• Diagnostic inspections typically last around 30 mins.

• These are charged separately and are not included within standard service quotes (see “Bookings, Deposits, and Payments for further information)

• Where a fault cannot be identified or repaired within the initial diagnostic visit, the diagnostic fee will still apply, unless stated otherwise.

• Customers will be informed of any recommended next steps or specialist referrals.

Ownership & Permission to Work

• By booking a service or repair, you confirm that you are the registered owner of the vehicle or have permission from the owner to authorise work.

• RDC Motors accepts no liability for work carried out without the owner’s consent if the booking is made by a third party.

Vehicle Condition & Additional Findings

Pre-Existing Faults

• Before beginning any work, RDC Motors may perform a visual inspection to record the vehicle’s condition.

• We are not responsible for pre-existing faults, worn components, or issues that become apparent during the repair that were not visible or known beforehand.

• If such issues arise, additional work will be discussed before proceeding.

Additional Work

• During the course of any repair or service, additional faults or issues may be identified that were not apparent during the initial inspection.

• RDC Motors will notify you promptly and provide details of the findings, together with an updated estimate for any further work required.

• No additional work will be carried out without your prior authorisation, whether verbal or written.

• If you choose not to proceed with the recommended additional work, RDC Motors will complete only the originally agreed tasks, provided it is safe and practical to do so.

• In some cases, identified issues may make it unsafe or impractical to complete the original repair without addressing the related fault; in such circumstances, RDC Motors reserves the right to halt work until further approval is obtained.

• Any approved additional work will be charged in accordance with our current labour rates and parts pricing.

Appointments, Communication and Cancellations

Booking Confirmation and Contact

• All quotes, bookings, and payments are managed by Kristen, our Business Administrator.

• Ramon, our lead mechanic, focuses on vehicle work and may not be able to confirm bookings or pricing while on-site.

• A booking is only confirmed once you receive written confirmation (via text or email) from RDC Motors.

• The customer or an authorised representative must be available or contactable during the appointment in case additional approval is needed.

Rescheduling and Cancellations

• Appointments can be rescheduled once, up to 24 hours in advance, at no additional charge.

• Rescheduling within 24 hours or more than once will incur a rescheduling fee of £25, which will be added to your final invoice.

• Cancellations made within 48 hours of the appointment may incur a late cancellation fee of £25, which is payable at the time of cancellation.

• If you have already paid a booking deposit, this will remain non-refundable and the additional £25 fee will also apply under the above conditions.

• If work cannot proceed on arrival due to access or safety issues, the booking deposit will not be refunded and a £25 late change fee may also apply at RDC Motors’ discretion. Please refer to Safety and Work Environment for further information.

Failure to Pay Fees

• Failure to pay any fees may result in future bookings being refused until the outstanding balance is cleared.

• The purpose of this policy is to cover lost time and ensure fair scheduling availability for all customers.

Safety and Work Environment

• Customers are responsible for providing safe and legal access to their vehicle, including any required parking permissions.

• Work will not proceed in environments deemed unsafe (e.g. unstable surfaces, inadequate space, or severe weather).

• Work may be postponed or rescheduled if conditions are unsafe or unsuitable.

• RDC Motors reserves the right to refuse or stop work at any time if conditions are unsafe, access is restricted, or completing the job would pose a risk to people, property, or equipment.

• The safety of our staff, customers, and vehicles will always take priority.

• We also reserve the right to refuse work or discontinue service in cases of abusive, aggressive, or inappropriate behaviour toward our team.

Service Limitations and Delays

Breakdown and Recovery Limitations

• RDC Motors operates as a mobile mechanic service, not a recovery service.

• We can assist with light roadside repairs, but do not provide vehicle towing or recovery.

• If a vehicle cannot be safely repaired on-site, we will recommend a suitable recovery option.

Delays Beyond Our Control

• While we aim to be punctual, delays may occur due to traffic, supplier issues, emergencies, or unforeseen circumstances.

• We will communicate any delay as soon as possible and reschedule if necessary.

Subcontracting and Referrals

• RDC Motors may, at its discretion, refer or subcontract certain work to trusted third-party technicians or specialist service providers where appropriate – for example, when specialist equipment, diagnostic facilities, or specific expertise is required.

• All subcontractors or partner garages are expected to meet our quality and service standards.

• Customers will be informed in advance where possible.

• RDC Motors accepts no liability for work carried out independently by third parties once referred or subcontracted unless otherwise agreed in writing.

Test Drives & Road Testing

• Where required, RDC Motors may carry out a short road test before or after repairs to confirm diagnosis and safety.

• This is considered a standard part of the diagnostic and quality assurance process.

Photography, Records and Privacy

Record Keeping and Privacy

• We may take before-and-after photos or videos of your vehicle for record keeping, insurance, or training purposes.

• Images are stored securely and not shared publicly without consent.

Social Media and Promotional Use

• With the customer’s consent, RDC Motors may share photographs of completed work or vehicles on its business website or social media for promotional purposes.

• Personal details, registration plates, and sensitive information will never be disclosed without consent.

Customer Property

• RDC Motors cannot accept responsibility for personal belongings left in or around the vehicle during the repair process.

• The customer is responsible for removing valuables before work begins.

Customer Cooperation

• Customers agree to provide accurate and complete information about their vehicle and to inform RDC Motors of any known issues that may affect repair or diagnosis. This ensures safe, accurate and efficient service.

Data Protection and Confidentiality

Data Use and Processing

• Customer details are processed in accordance with UK GDPR.

• Information is stored securely and used only for booking, invoicing, and communication purposes.

• We never share personal data with third parties except where required by law.

Confidentiality and Retention

• All customer and vehicle data is treated as confidential and stored securely.

• RDC Motors retains service records for up to 6 years for tax and warranty purposes, after which they are securely deleted or anonymised.

Compliance and Responsibility

Insurance and Compliance

• RDC Motors holds appropriate motor trade, road risk, and public liability insurance for mobile vehicle work.

• Copies of insurance certificates are available upon request.

• We operate fully in line with the UK motor trade compliance standards.

Environmental Responsibility

• All waste fluids, filters, and parts are disposed of in accordance with environmental regulations.

• RDC Motors complies with all applicable waste management and recycling requirements, using authorised disposal and recycling services.

Limitation of Liability

• RDC Motors will take all reasonable care while working on your vehicle. However, we are not liable for any indirect or consequential loss, such as loss of use of the vehicle, missed appointments, or business interruption.

Governing Law

• The terms and all services provided by RDC Motors are governed by the laws of England and Wales.

• Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

Force Majeure

• RDC Motors shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including illness, extreme weather, or supplier disruption.

Customer Satisfaction & Complaints

• We aim for every customer to be satisfied with our work.

• If you are unhappy with any of our work, please allow us the opportunity to make it right.

• Fees already agreed remain payable, but we may reduce or waive charges for subsequent visits on a goodwill basis.

Policy Reviews

• These policies are reviewed annually to ensure they remain fair and relevant.

• Any significant updates will be published on our website and shared with customers where appropriate.